Managing Difficult People
There are four components to the Project Equation. Unfortunately, millions of dollars are spent on one component; the methodology. Despite this investment, only 32% of IT projects were successful in 2015. The one common component, throughout the years of various project management methodologies, has been the people. There are no difficult projects only difficult people.
One’s ability to manage (difficult) people is the missing link between a methodology and a successful project.
You’ll learn how to
- Manage stakeholder expectations
- Turn victims in responsible team members
- Control pity parties
- Motivate people to change
- Deal with narcissists.